Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return is acceptable even after shrinking the fabric but it must not be cut or stitched.
To start a return, you can contact us at online@almaidadigitalfashion.com
or WhatsApp at +92 3267860776.
Please note that returns will need to be sent to the following address: [House no.2 Street no.17 A Mohallah Wasan Pura Near Ayesha Sadiqia Hospital Lahore]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question on our WhatsApp number.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. And don’t accept the parcel if it’s packing is damaged.
Exceptions / non-returnable items
The fabric which has been cut for stitching and custom items (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us on WhatsApp (+92 3267860776)